Delivery Information

Deliveries by Couriers

Courier deliveries will be made between 9am – 6pm.

All deliveries must be signed for unless stated in the special instructions when placing the order.

Please open and fully check the contents of your delivery before signing to confirm receipt.

Tracking your parcels

As soon as your goods leave our premises they are tracked until they reach your door!

We partner with DPD for a reason, they offer the most in flexibility and customer service features. Once your goods are picked up from our depot, you will be notified via either the email addressed you provided or by text message on the telephone number you provide during the order process.

On the day of delivery, you will be given a 1-hour delivery slot, this means that you do not need to be in all day like other couriers. Through the DPD app or website you are able to track the route and name of your driver.

Going to be out whilst the delivery is taking place? No Problem, you can either change the delivery address or even request it be delivered to a local pick up point or store. Many stores including Halfords and Sainsburys support DPD pick-ups.

Click Here to visit the DPD website where you can enter your details. Alternatively, if you have a smart phone, you can download the DPD app from the Apple or Android Store.

Delivery Timescale

We aim to process and despatch orders for next business day delivery (subject to stock availability). But please allow 2-3 days for delivery.

Orders placed by 2pm Monday to Friday would normally be delivered on the next working day (Saturday, Sunday and bank holidays Excluded).

In the event that the product ordered is out of stock, the customer will be contacted with an estimated delivery date.

PLEASE NOTE ORDERS RECEIVED ON A FRIDAY WILL NOT BE PROCESSED FOR DELIVERY ON A SATURDAY, BUT FOR THE NEXT AVAILABLE WORKING DAY.

Orders received during the weekend will be processed on the following working day.

UK Bank Holidays

Orders will not be processed during UK public bank holidays. Orders will be processed on the first working day back.

Delivery Charges to UK Mainland Destinations

We are extremely happy to announce that we offer free next day delivery to all orders delivered to UK Mainland, with no minimum order value.

Delivery Charges to Other UK Destinations

Deliveries outside of the UK Mainland, will be subjected to the following charges:

Parcel Rates to Northern Ireland

Pack 1 £5.50 per pack

Pack 2 £10.50 per pack

Parcel Rates to Scottish Highlands & Islands

Pack 1 £3 per pack

Pack 2 £6 per pack

Pallet Rates to Northern Ireland

Part Pallet £30 per part pallet

Pallet £35 per pallet

Pallet Rates to Scottish Highlands & Irelands

Part Pallet £30 per part pallet

Pallet £45 per pallet

For International deliveries, please contact us to check delivery cost before placing your order.

Returns Policy

Damaged or Defective Product Returns

If you have received damaged or defective products, we apologise in advance.  Please follow the guidelines below:

Please call us on the following number 01491 834000 or contact us via Sales@pack-supplies.co.uk . within 5 working days of receipt of the goods.  Refunds for damaged or defected goods can only be refunded when returned to Packaging Supplies within 10 working days of your delivery.

Packaging Supplies will arrange collection for any damaged or defective goods, however in the event that you miss your arranged collection date or time, then the return of the goods will become your responsibility.

Items must be made ready for collection with an order confirmation printed inside the parcel.

Standard No-fault Returns

Please call us on the following number 01491 834000 or contact us via Sales@pack-supplies.co.uk . within 5 working days of receipt of the goods.

Goods must be returned to Packaging Supplies within 10 working days from the date of your delivery.

You must obtain a collection quote from Packaging Supplies for the return of the items, which will vary in cost depending on the order quantity and size.

Items must be made ready for collection with an order confirmation printed inside the parcel.

Refunds will only be issued if all returned items are unmarked, undamaged and in a new condition with the inner packaging unopened.

Custom-made Product Returns

For damaged or defective products, please follow the advice above.

Refunds or returns for products that have been custom made or customized in any way will not be accepted unless they have been delivered damaged or defective.

Packaging Supplies will assess all custom-made return claims for damaged or defective products on a case by case basis.

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